If you have any questions about your service or your bill, why not try our FAQ page first to see if your question might be answered there.  If not, give us a call and we’ll be happy to help you.  At Milcrofton Utility District, we are here to serve by providing the purest water and the best customer service. 

Like us on Facebook at Milcrofton, for the latest updates on possible outages in your area.

MAILING ADDRESS:   P.O. Box 681149   Franklin, TN  37068-1149

You can use the pay by phone option by calling (615) 203-0427.  Please keep your contact number updated by calling the office or by using your customer portal.  Once you’re logged into the customer portal you can update your contact information, view bills, signup for bank draft, etc.

To potentially avoid a late fee when paying your bill through your online bank please use the full 9 digit zip code. This will ensure faster delivery of your payment.  Not using the 9 digit zip code could cause your bank to issue a paper check instead of delivering an electronic payment.  This could delay your payment up to 7-10 business days due to printing the check and postal delivery time.

BILL DUE DATE: 1st of each month (Payment must be in our office by 4:00 p.m. on the 1st of each month to avoid a late fee)

ACCEPTED WITH LATE FEE: by the close of business on the 10th of each month

DISCONNECT FOR NON-PAYMENT: 11th of each month

If your service is DISCONNECTED FOR NON-PAYMENT we stop taking payments at 7:00 pm on the 11th for the safety of our technicians.  We resume taking payments and reconnecting water service at 7:30 am the next business day.

Click Here For An Informative Update When Temperatures Are At Or Below Freezing: ***COLD WEATHER NOTICE***