If you have any questions about your service or your bill, why not try our FAQ page first to see if your question might be answered there.  If not, give us a call and we’ll be happy to help you.  At Milcrofton Utility District, we are here to serve by providing the purest water and the best customer service.

Please ensure the contact number for your account is current.

You can make phone updates to your account by logging into the Milcrofton website, www.milcrofton.com, selecting the Pay Your Bill tab, and clicking on the on-line bill pay link.   When in the Milcrofton portal, select communication preferences. Alternately, you may call Milcrofton Customer Service at 615-794-5947, ext. 4.

Like us on Facebook at Milcrofton, for the latest updates on possible outages in your area.

MAILING ADDRESS:   6333 Arno Road       Franklin, TN   37064 – 7902

You can use the pay by phone option by calling (615) 203-0427.

We want to congratulate our very own Kevin Davis, Operations Supervisor, for winning Tennessee Association of Utility Districts – Water Operator of the Year Award.  Kevin’s hard work for our system was recognized and honored through this award.  We’re proud of him and congratulate him on receiving this honor.  Kevin is pictured on the left receiving his award from TAUD President – Pat Riley. 

To potentially avoid a late fee when paying your bill through your online bank please use the full 9 digit zip code. This will ensure faster delivery of your payment.  Not using the 9 digit zip code could cause your bank to issue a paper check instead of delivering an electronic payment.  This could delay your payment up to 7-10 business days due to printing the check and postal delivery time.

BILL DUE DATE: 1st of each month (Payment must be in our office by 4:00 p.m. on the 1st of each month to avoid a late fee)

ACCEPTED WITH LATE FEE: by the close of business on the 10th of each month

DISCONNECT FOR NON-PAYMENT: 11th of each month

If your service is DISCONNECTED FOR NON-PAYMENT we stop taking payments at 7:00 pm on the 11th for the safety of our technicians.  We resume taking payments and reconnecting water service at 7:30 am the next business day.

***CAUTION – When paying a bill online please use Milcrofton.com payment methods from our website only.  The use of a nonaffiliated company acting as if they are associated with Milcrofton such as DOXO.com could result in a disconnection.  Paying your bill with a service such as DOXO is not going to get your account status instantly updated for our records.  They will send us payment that may take up to three weeks for us to receive.  We have contacted Tennessee Attorney General Office and the Tennessee Regulatory Authority Office about DOXO’s fraudulent act of representing they collect payments for Milcrofton Utility District.  Again making a payment to a third party bill pay such as DOXO will not ensure your water service will stay connected since we have no record of the transaction and no payment being made to your account.***

***EFFECTIVE 1/22/2020 THE CROSS CONNECTION POLICY HAS BEEN REVISED AND THERE’S A NEW BACKFLOW DETAIL REQUIREMENT.  THIS IS EFFECTIVE FOR ANY IRRIGATION SYSTEM INSTALLED AFTER 1/22/2020.  THIS DETAIL WAS REVISED ON 9/23/2020. BACKFLOW DETAIL***
Please take note as you will be required to move any backflow device installed after 1/22/2020 if it does not abide by the new requirements.  You or your installer should always check the water providers current requirements before installing a potential cross connection.  Knowing the requirements for the backflow prevention device with the water provider ensures public safety.  Any new irrigation systems being installed should supply Milcrofton upon start up with the following information: a copy of the current State of Tennessee licensed person performing the backflow test, a copy of the test performed at start up, and a copy of the annual certification form of the backflow testing device that performed said test.
December 8, 2020

Milcrofton Utility District Receives: 2020 Greater Nashville Regional Council (GNRC) – Excellence in Public Works & Utility Infrastructure Award

2020 GNRC Award Recipient

June 2, 2020

2020 Governor’s Environmental Stewardship Award Winners Announced:

Milcrofton was selected as the winner of the Water Quality category.

TDEC Video Explanation of Award 8/17/2020

2020 Governor’s Award Press Release

2020 Winner Summaries

Williamson Herald article

American Water Works Association 2019 Award of Excellence for Medium Size Distribution System in Tennessee https://www.tennessean.com/story/news/local/2019/08/23/milcrofton-utility-district-honored/2097746001/

Click Here For An Informative Update When Temperatures Are At Or Below Freezing: ***COLD WEATHER NOTICE***