If you have any questions about your service or your bill, why not try our FAQ page first to see if your question might be answered there.  If not, give us a call and we’ll be happy to help you.  At Milcrofton Utility District, we are here to serve by providing the purest water and the best customer service.

Please ensure the contact number for your account is current.

You can make phone updates to your account by logging into the Milcrofton website, www.milcrofton.com, selecting the Pay Your Bill tab, and clicking on the on-line bill pay link.   When in the Milcrofton portal, select communication preferences. Alternately, you may call Milcrofton Customer Service at 615-794-5947, ext. 4.

MAILING ADDRESS:   6333 Arno Road       Franklin, TN   37064 – 7902

You can use the pay by phone option by calling (615) 203-0427.

Like us on Facebook at Milcroftonfor the latest updates on possible outages in your area.

BACKFLOW DETAIL  Please take note as you will be required to move any backflow device installed after 1/22/2020 if it does not abide by the new requirements.  You or your installer should always check the water providers current requirements before installing a potential cross connection.  Knowing the requirements for the backflow prevention device with the water provider ensures public safety.  Any new irrigation systems being installed should supply Milcrofton upon start up with the following information: a copy of the current State of Tennessee licensed person performing the backflow test, a copy of the test performed at start up, and a copy of the annual certification form of the backflow testing device that performed said test.

Introducing, Ama Scout, our newest leak detection dog.  Ama is the Cherokee word for water.  As she matures, she will continue the training course set by Yogi, our first leak detection dog.  Read more about canines being used to find water leaks in Municipal Water & Sewer’s article: Meet Britain’s First Water Leak Sniffer Dog.  You can also follow her journey on Facebook: Ama Scout or Instagram: AmaScout4U